Return Policy
Return & Refund Policy
Effective Date: May 18, 2026
At Porsche Gallery, we take pride in creating premium automotive artwork designed for enthusiasts and collectors. We want you to be completely satisfied with your purchase. If you are not satisfied, please review the return policy below.
By placing an order through Porsche Gallery, you agree to this Return & Refund Policy, as well as our Terms & Conditions and Privacy Policy.
Standard Returns
Most non-custom products may be returned within 30 days of delivery for a refund of the product purchase price.
Original shipping and handling charges are non-refundable.
To be eligible for a return, items must be:
Returned within 30 days of delivery
In original condition
Free from damage, alterations, or excessive wear
Packaged securely to prevent damage during return transit
Customers are responsible for return shipping costs unless the return is due to a manufacturing defect, shipping damage, or an error on our part.
Custom & Personalized Artwork
Due to the custom-made nature of personalized and commissioned artwork, custom orders are not eligible for refunds.
Custom orders may qualify for replacement if:
The product arrives damaged
The product contains a manufacturing defect
The artwork produced does not match the approved design proof
Approved custom order returns may be eligible for store credit at Porsche Gallery’s sole discretion.
Store credits are non-transferable, have no cash value, and may only be used by the original purchaser.
Limited Edition & Made-to-Order Products
Many Porsche Gallery products are printed and produced specifically for each order.
Made-to-order and limited-edition products may be returned only if:
The item arrives damaged
The item contains a manufacturing defect
The incorrect item was shipped
We reserve the right to deny returns for buyer’s remorse, incorrect size selection, color expectations, or ordering mistakes.
Return Request Process
To initiate a return, please contact us within 30 days of delivery by emailing:
Please include:
Order number
Full name
Email address used for purchase
Reason for return
Photographs if the item is damaged or defective
Our customer service team will review your request and provide return instructions.
Returns shipped without prior authorization may be refused.
Damaged, Defective, or Incorrect Orders
If your order arrives damaged, defective, or incorrect, you must notify us within 7 days of delivery.
Please provide:
Order number
Photos of the product
Photos of the packaging
Description of the issue
These images help us investigate shipping claims and expedite a resolution.
Upon approval, Porsche Gallery may provide:
A replacement product
Store credit
A full or partial refund
The remedy offered will be determined at our sole discretion.
Condition of Returned Products
Returned products must be received in resalable condition.
Items showing excessive wear, damage, misuse, alterations, or improper handling may be subject to a partial refund or may be rejected entirely.
If returned merchandise is damaged due to inadequate packaging during return shipment, any resulting loss in value may be deducted from the refund amount.
Refund Processing
Once your return is received and inspected, we will notify you of the approval or denial of your refund.
Approved refunds are generally processed within 5–10 business days.
Refunds will be issued to the original payment method used for the purchase.
Please note that processing times may vary depending on your financial institution or payment provider.
Non-Returnable Items
The following items are not eligible for return or refund unless damaged or defective:
Custom artwork
Personalized artwork
Commissioned pieces
Gift cards
Digital products or downloadable content
Clearance or final sale items
Chargebacks
Customers agree to contact Porsche Gallery directly regarding any order issue before initiating a payment dispute or chargeback.
We are committed to resolving legitimate concerns promptly and professionally.
Fraudulent chargebacks may result in account restrictions and submission of supporting documentation to the payment processor.
Contact Information
For questions regarding returns, refunds, or exchanges, please contact:
Porsche Gallery
Email: Signs@digigraphix.net
Website: https://porschegallery.com
Our team is committed to ensuring that every customer receives artwork worthy of their passion for automotive excellence.